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How to Submit a Packet Online

Before you begin, please note…

  • You will need a printer if you are posting this packet to us. If delivering direct to us, labels can be printed at our counters by scanning the pdf delivery note from a smart device. This can then be fixed to the packet. Or you can print it yourself.
  • Articles go inside packets; a group of packets go inside consignments. A group of packets should be placed inside one bag or box which forms one consignment.
  • Summary of consignment rules:

A group of packets should be placed inside one bag or box which forms one consignment.

For each consignment you can select one service level, one sponsor’s mark, (and one return address if you’re posting). You can only have one invoice address per consignment.

  • Summary of rules per packet:

You can select one marking method, one type of hallmark, and one fineness. Then, every packet must adhere to the consignment rules.

  • Charges may be incurred if these rules are not followed.
  • Whilst there are many steps, this is a very simple process we hope you will find beneficial and time saving.

Failure to comply with these rules upon submission may result in your consignment being refused until they are adhered to or surcharges may be incurred.

1. On the Home Page Click on Online Account Login in the top right hand corner.

2. Enter your Username and Password, then press Login.

3. Click Submit Packet.

4. A pop up outlines what you will need to do as stated above - Click Submit Packet again.

5. Choose the sponsor’s mark which you require for the packet you are submitting.

6. Amend your contact details for this consignment if needed.

7. Click Next Step.

Build your Consignment - From here you begin to build your consignment to us. A consignment consists of one or more packets.

8. Input details of your packet in the consignment. 

9. Enter an optional packet reference – this is for your own reference to help track. You can search using this reference later.

10. Choose your metal standard.

11. If your packet contains articles of mixed metals please state what they are here, and if you wish those parts to have a part mark.

12. Choose the Mark Type you require - drop down options are Full Traditional UK Hallmark, Minimum UK Hallmark, Convention Hallmark, Traditional UK + Common Control Mark

13. Select Marking Method – Laser, Struck or Assay Office discretion.

14. Let us know if you have already applied your sponsor’s mark.

15. Select the service level you require for the whole consignment.

16. Enter any special requirements you require in the box provided, adding the special request form for any drawings you may wish to provide. 

Contents - Entries for each type of item

17. Enter your article description – you can group to type, ie “rings / pendants” etc. Then enter a total weight of these articles should you wish. Enter a quantity. Please bear in mind that a pair has a quantity of 2 items and should be entered as such in the quantity section.

18. Choose to add more articles - click (A)"Add Another Entry" and repeat for further additions.

19. When you complete the contents of this packet select (B)"Add Another Packet" to add another packet to your consignment for differing metals, application method, hallmark type or for a separate invoice. The sponsor mark will remain the same.

20. OR select (C)"Next Step" if you have finished building your consignment to proceed to Submission and Return.

Each different fineness / sponsor’s mark / mark type / marking method will need to be submitted in separate packets otherwise we will create new packets and all charges will be incurred.

Submission and Return

21. Select which office you will submit your consignment to, bearing in mind there may be service limitations at each site & submitting items for striking at the site where your punch is held.

22. Select how you wish your consignment to be returned. If you select Post Back you are prompted to select an insurance value, and weight.

23. For post, if your Return Delivery Address is different to your invoice address you have the option of selecting one of your stored addresses, or entering a new one here.


24. This is your last opportunity to review the packets within your consignment, editing the packet(s)/consignment should you wish.

25. Click Submit Packets

Your articles have been submitted and are entered in our system.

Now we have this information you are not able to amend any of this information. If you have any amendments you will need to create a new submission and contact us to remove the existing one from your account.

If you do submit items incorrectly, against our rules of submission, then we will create packets accordingly in line with these rules and the relevant charges will be incurred with an administration surcharge added.

Delivery Note

26. You will be taken to your packet Tracking Screen.

27. You need to download the Delivery Note by clicking on it. It will download a pdf file.

28. For post packets the barcode needs to be printed out and attached to the outermost of the parcel. If you have multiple packets in the consignment you only need to attach the A part to the outside. All of the packets can go inside the one consignment (box). For counter packets you can do the same or scan the barcode on the pdf from a smart device at our scanning zones at the counters at Goldsmith's Hall or Greville Street.

29. The other page of the delivery note should be submitted inside with the packet it is referring to. You are welcome to print this sheet for your records.

For multiple packets in a consignment make sure you submit all parts and label which items go to which part by placing the delivery note with corresponding items.

30. You can now deliver the packet to us.