Submission and Service Guide


The below tables indicate submission rules dependent on service level, and site. These correspond to our Terms & Conditions. 

Hallmarking Service Details and Availability

Service Level Paper Hallnote Online Hallnote Greville Street Goldsmiths' Hall
5 Day Guarantee N/A
Standard
Next Day (Early Hall)
Same Day
One Hour
Postal Services N/A
Second Hand
Special Assay N/A
Service Level Standard Hallmarking Display Marks Laser Engraving Laser Logo
5 Day Guarantee N/A N/A N/A
Standard
Next Day (Early Hall) * * *
Same Day * * *
One Hour * * *
Postal Services
Second Hand
Special Assay N/A N/A N/A N/A

* packets submitted containing requests for these services will still be charged and processed as a priority packet but the delivery time cannot be guaranteed.

Size and timings (applicable only to online submissions for the hallmarking service)

Greville Street

Service Level Maximum Packet Size Latest Submission Time Latest Completion Time
5 Day Guarantee 10 N/A 5 working days after the day of receipt
Standard 10 N/A N/A
Next Day (Early Hall) 10** 5pm 4.30pm next working day
Same Day 10** 12pm 4.30pm same day
One Hour 5** 4pm 5pm same day
Postal Services N/A N/A N/A
Second Hand N/A N/A 5+ days dependent on complexity
Special Assay N/A N/A 1+ days dependent on service

Goldsmiths' Hall

Service Level Maximum Packet Size Latest Submission Time Latest Completion Time
5 Day Guarantee 500 N/A 5 working days after the day of receipt
Standard No limit N/A N/A
Next Day (Early Hall) 30** 5pm 4.30pm next working day
Same Day 20** 12pm 4.30pm same day
One Hour 5** 4pm 5pm same day
Postal Services Service dependent Service dependent Service dependent
Second Hand No limit N/A 5+ days dependent on complexity
Special Assay N/A N/A 1+ days dependent on service

**packets containing larger quantities of articles than these limits will still be charged and processed as a priority packet but the delivery time cannot be guaranteed.

Exclusions and Rules

  • The rules and exclusions form part of the Terms and Conditions.
  • Your failure to submit Packets in line with the rules set out in this Schedule voids the guaranteed turnaround times specified above and the Service Level will automatically revert to Standard. 
  • Fair Usage policy applies.
  • These Services and Service Levels apply only to Hallmarking Services (not engraving) and the guarantees apply only for Online submissions. 
  • 5 day Guarantee means that the Hallmarking Service will be completed 5 working days after the day on which the Packet(s) are received.   
  • Hallnotes must be fully completed.
  • Your Punch must be held at the site where You submit Your Packet(s).
  • The guaranteed turnaround times are calculated based on the time of receipt at Our counter and the Packet being ready for Your collection or for posting.
  • All Articles within a Packet must be of the fineness at which they were submitted, ie. pass Assay. 
  • All Articles within a Packet must be complete in manufacture containing all component parts.
  • There is no guaranteed timescale for completion of Packets under the Standard Service.  This will depend on Our workload, but will normally be between 3 and 7 working days after the day of receipt.  NB: Standard Service is all non-priority packets not eligible for the 5 Day Guarantee as per schedule. 
  • Any credit due to you in the instance of Guaranteed services may take up to 72 hours to appear on your account.  Credits can be used against future, not current packets. Unused credits expire in 6 months.