Terms & Conditions

Goods and Services

The use of this Website for the ordering and/or purchasing of Our Goods and Services is subject to the Terms and Conditions and all terms used in these  terms and conditions have the same meanings as given to them in the Terms and Conditions unless We explicitly state otherwise.

By ordering or Purchasing Our Goods and/or Services on this Website You are agreeing to comply with and be bound by the Terms and Conditions.

You may use this Website for ordering and payment of Our Goods and Services, including but not limited to Hallmarking, Assaying, Smelting, Lasermarking, provision of Hallnotes and Dealer’s notices, registering Hallmarks and ordering Hallmark punches.  We use reasonable endeavours to keep information on Our Website up-to-date and correct.

Ordering Goods and Services

Orders for Our Goods or Services may be made on-line through Our Website or by post or fax. To submit an Order on the Website, select the Goods or Services You require by following the onscreen prompts.  You will be asked to provide Your details and other Order information.  Please note all of Our Terms and Conditions including Our privacy policy.

You will have the opportunity to check your Order and correct any input errors up until the point that you confirm Your Order.  If You have any questions then please contact Us using the details on the ‘Contact Us’ page of this Website.

Accepting Orders and Refund Policy

You may not assume that Your Order submitted via the Website has been accepted by Us until You have received an email from Us confirming that Your Order has been accepted.

A contract for the purchase of Goods by You is formed when You complete and submit an Order (via the Order form) for the Goods online or return the signed Order form to Us by post or fax.

You have the right to cancel Your Order within seven days of placing Your Order, or within seven days of receipt of the Goods (whichever is the longer). Should you wish to cancel Your Order, contact us at website@thegoldsmiths.co.uk to arrange Your Refund (not including any Shipping costs incurred) and for instructions detailing the return of Your Goods.

Prices and Payment

Our prices for Goods and Services are shown on the Website or as notified to You by Us.  Once we have accepted your Order by sending You a confirmation email, You agree to pay Us as set out in Our Terms and Conditions and in accordance with the terms and conditions of Our online payments provider.

Our online payment partners are authorised and registered by the Financial Services Authority.  Please refer to their terms and conditions for further information.

Provision of Services

We may at any time without notifying You make any changes to the Services or Goods which are necessary to comply with any applicable statutory, legal or other requirements, or which do not materially affect the nature or quality of the Services or Goods or which are necessary due to events or circumstances beyond Our reasonable control.


Items will be sent out on receipt of Your Order by UK Royal Mail.