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Rules for Submission and Service Guide


The below tables indicate submission rules dependent on service level, and site. These correspond to our Terms & Conditions. 

Hallmarking Service Details and Availability

Service Level Paper Hallnote Online Hallnote Greville Street Goldsmiths' Hall
Standard X
Next Day (Early Hall) ✓**
One Hour
Postal Services X
Second Hand X
Special Assay N/A X
Service Level Standard Hallmarking Display/Bespoke Marks Laser Engraving Laser Logo
Standard
Next Day (Early Hall) * * *
One Hour * * *
Postal Services
Second Hand
Special Assay N/A N/A N/A N/A

* packets submitted containing requests for these services will still be charged and processed as a priority packet but the delivery time cannot be guaranteed.

** Greville Street are not able to fulfil moderate or complex laser engraving.

Size and timings

Greville Street - closed 12pm-1pm

Service Level Maximum Packet Size Latest Submission Time Latest Completion Time
Next Day (Early Hall) 10** 5pm 5pm next working day
One Hour 5** 3.30pm 4.30pm same day
Postal Services X X X

Goldsmiths' Hall

Service Level Maximum Packet Size Latest Submission Time Latest Completion Time
Standard No limit N/A N/A
Next Day (Early Hall) 30** 3.30pm 3.30pm next working day
One Hour 5** 2.00pm 3.00pm same day
Postal Services Service dependent Service dependent Service dependent
Second Hand No limit N/A 5+ days dependent on complexity
Special Assay N/A N/A 5+ days dependent on service

**packets containing larger quantities of articles than these limits will still be charged and processed as a priority packet but the delivery time cannot be guaranteed.

Submission Rules and Exclusions

  • The rules and exclusions form part of the Terms and Conditions.
  • Your failure to submit Packets in line with the rules set out in this Schedule voids the guaranteed turnaround times specified above and the Service Level will automatically revert to Standard. 
  • Fair Usage policy applies.
  • These Services and Service Levels apply only to Hallmarking Services (not engraving) and the guarantees apply only for Online submissions.    
  • Hallnotes must be fully completed.
  • When posting your articles to us you must write which service you require on the outside of the packet so we can prioritise it accordingly. 
  • Your Punch must be held at the site where You submit Your Packet(s).
  • The guaranteed turnaround times are calculated based on the time of receipt at Our counter and the Packet being ready for Your collection or for posting.
  • All Articles within a Packet must be of the fineness at which they were submitted, ie. pass Assay. 
  • All Articles within a Packet must be complete in manufacture containing all component parts.
  • There is no guaranteed timescale for completion of Packets under the Standard Service.  This will depend on Our workload, but will normally be between 3 and 7 working days after the day of receipt.  
  • No financial guarantees for packets submitted for a priority service.
  • We no longer accept cash.