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Service Update


We are still dealing with the knock on effects of COVID in our teams, and are catching up on workload.

Please see the below table which will help you manage your lead times for your category of packet. Please try to adjust your lead time rather than using the priority next day service.

We will update this table when changes are made.  Note that the day we receive your packet is classed as Day 0.

From 20 or less Over 20 Large bespoke hallmarks Laser Engraving One Hour Next Day service
22 November 7 days 8 days > 8 days > 8 days Suspended Delays possible
24 November 8 days 9 days > 9 days > 9 days Suspended Delays possible
25 November 10 days 10 days 10 days 10 days - service restrictions Suspended Delays occurring - service restrictions
10 December 9 days 9 days 9 days 9 days - service restrictions Suspended Delays occurring - service restrictions
16 December 9 days 9 days 9 days 9 days - service restrictions Suspended Delays occurring - unable to guarantee
4 January 8 days 8 days 8 days >9 days - service restricitons Open Delays possible - service restrictions
19 January 8 days 8 days >8 day >9 days Open Open as normal
  • It may not be possible to make changes to your packet once received. If a change is needed to an online packet prior to submission, you should withdraw it and start a new submission. Contact us stating packet number to be withdrawn.
  • An update on estimated time of completion is not possible. Sign up for packet ready emails in the online account to know when your packet is ready.
  • Moderate and/or complex bespoke laser engraving  may be submitted but we are not able to offer a timeframe on completion. Please follow link for guidance on these services.
    • Simple engraving is possible which is for short text (one word or date) or a logo <6mm (which is applied same height as hallmark) per item.
  • If you submit your work to us using a paper hallnote there will be a delay before it appears on your online account dashboard. It only appears there once we open the packet and assign it to your account - our current workload means there is a delay to this process. If your work is submitted online it is assigned immediately.