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How to Set Up Your Online Account

The Online Account offers so much more, giving you full control over your account details, allowing packet payment & submission, packet tracking, amendment of contact details and packet ready notifications.

Steps to setting up your Online Account

  • Please do not order a new sponsor's mark registration. This process is just to set up your online account if your sponsor's mark registration pre-dates our online system.
  • Make sure we have your email address assigned to your account. If we have emailed you then this is the email address on your account. Contact Customer Services from the email address you wish to have assigned to your account if we do not have it.
  • Click here to set up your Online Account.
  • Enter your Assay Office Account Number. This can be found on any invoice we have sent you.
  • Enter the Postcode of your invoice address which can also be found on any invoice we have sent you.
  • Press Verify Account.
  • A Verification email will be sent to your email address. Please check your junk as it may be sent there.
  • Click on the link in the Verification Email and you will be asked to create a password.
  • You will now have set up your online account and have access to all that it offers.
  • You can Login in the top right hand corner of the homepage or to the left of the Login page.