Royal Mail has reported there is planned industrial action by their sorting, delivery and collection teams on Friday 23, and Saturday 24 December 2022.
There will be systemic delays processing parcels through the Royal Mail system, and in turn, our production line. Please note, our priority packet charges will still apply.
Further info here on the Royal Mail website.
Goldsmiths’ Hall and our Greville Street office will close at 1pm on Friday 23 December 2022. We will reopen at 9am on Tuesday 3 January 2023.
We have had an extremely busy run up to Christmas, and postal strikes and mail strikes have further impacted our turnaround times.
We are suspending our One Hour service for the rest of the year as a measure to help us deal with the work in hand.
Early Hall / Next Day packets must be received by Wednesday 21 December to guarantee completion. All packets must adhere to our submission and service rules.
We are working hard to complete all work received by 9 December.
The inaugural Award for promoting Hallmarking Awareness and Learning Online (HALO) was presented to the jubilant winners, Alex McMillan and Nathan Amery of jewellerybox.co.uk at a sell-out Benevolent Society Christmas Ball in Birmingham on Thursday night.
As previously stated, our One Hour service will be suspended during RMT Industrial Action on Tuesday 13, Wednesday 14, Friday 16 December. We have taken the decision to suspend our One Hour service additionally on Monday 12, and Thursday 15 December.
From Saturday 10 December, any work submitted for One Hour turnaround will be processed under Next Day service. We will assess the availability of the One Hour service for the week commencing 19 December in due course.
We apologise for the disruption this causes. We acknowledge that postal, train strikes and increased demand, have led to longer lead times. We will be working tirelessly with the aim to complete all work we currently have in before the Christmas break as per our Christmas aims already released.
From 7 December 2022 we are not able to adjust your packet. We are implementing this rule due to the time taken adjusting packets and the volume currently being processed.