HM The Queen's speech struck a chord with me – I am proud of how our teams at the Assay Office met the mounting challenges of taking in work to be assayed and hallmarked, and I am satisfied that our decision to stay closed is the best course of action, and one of integrity. As a London company with five sites across the Capital, I want to make sure our teams avoid public transport, can stay safe and stay at home. This is as much for their safety as it is for yours, our valued customers.
Press Release from the British Hallmarking Council:
The pandemic has caused many disruptions to business across the U.K. The UK Assay Offices have of course been similarly affected and from the end of today all four Offices will be closed for at least three weeks.
Any business that requires product hallmarking or needs advice should contact the Assay Office they usually use and guidance will be provided.
The British Hallmarking Council is maintaining an overview of the situation and further information will be issued when Government restrictions are lifted.
Please email the Goldsmiths' Company Assay Office on firstname.lastname@example.org
URGENT: In light of the announcement last night we will close sooner than previously planned - today at 5pm.
Please do not send work to us, or come to Goldsmiths’ Hall today Tuesday 24 March.
Completed post work which has been paid for will be posted back.
Work received today, or any work we are unable to finish will be stored securely at Goldsmiths’ Hall.
Coronavirus Contingency - Goldsmiths' Company Assay Offices temporarily closing from Thursday 26 March
We have kept our offices open for as long as we possibly could because of the vital role we play in supporting you, our customers, as well as the wider trade, and consumers. However, to ensure the welfare of our teams we’ve had to take the difficult, but necessary, decision to close our Assay Office operations across all sites for the foreseeable future from 5pm Thursday 26 March.
Service adaptations taking effect from Monday 23 March:
- We cannot accept 1 Hour or Same Day packets which contain requests for engraving and logos.
- The guarantees for our Priority Services are suspended, but we will continue to process Priority Service packets first.
- We can only accept email enquiries, not telephone enquiries.
Coronavirus Contingency - Notice of Greville Street office temporary closure, details of service adaptations
From Monday 23 March we will fulfil your hallmarking needs from one site only - Goldsmiths’ Hall.
From 5pm Friday 20 March our Greville Street Office will be temporarily closed.
We ask that customers do not send work into Assay if the items have come into contact with anyone who has, or is showing symptoms of, Covid-19. Government guidelines state that the virus can live up to around 72 hours when it is felt the risk from any contaminated surface would significantly decrease. Therefore please wait for this period to lapse before sending items that could potentially be contaminated.
Staff members are at high risk with numerous packets transferred to us every day. As a precautionary measure for our staff, we will no longer accept cash from Monday (16th March.)
Multi award-winning father and son duo Philip and James Kydd of Philip Kydd Ltd, both Freeman of the Goldsmiths’ Company, are set to make the world’s most expensive piggy bank – an 18-carat gold handmade design costing £100,000, as part of a range of piggy banks called ‘Minty’.
The Goldsmiths’ Company Assay Office is committed to providing a premium quality hallmark and a premium quality service to match.
Prices for standard hallmarking have not increased since 2018 for customers using the online hallnote. Two years on we need to make some increases.
Worldpay, the system which processes online payments for packets is currently down.
As we can only release packets once payment has been made please note the following procedure. This will be in place until Worldpay is back up and running:
- If you have sent a packet to us by post, our Accounts team will phone you to take payment
- If a courier is collecting your packet, please call us to make a payment on 0207 606 8971
- If you collect your packet at the counter you can pay for your packet in person
We are sorry for any inconvenience caused whilst we work to resolve this issue. We will update you via email with the latest information.
The Assay Office's very own Deputy Warden, Dr Robert Organ, has an exhibition of his documentary photography at Torfaen Museum, Pontypool, Wales.
"Surreal" runs until 17 May 2020. The pictures highlight a love of documentary photography focusing on recording of human situations and the environment in which they live and shape.